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FAQs

Find answers for agents, customers and retailers, or jump to a topic below.

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Agent FAQs

How can my estate agency join Supply Partners?

Simply click the link below to register. Registration is open to all estate agencies.

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How do our customers access the retailers?

Estate agents provide customers with their unique link to a landing page containing all participating retailers. This link can be shared directly with customers or displayed on the agent’s website.

How do our customers receive a discount on their purchases?

When customers access a retailer through the agent’s unique link, their journey is tracked and any eligible discounts are applied automatically at checkout. Where a manual discount code is required, this is clearly displayed before the customer continues to the supplier’s website. For service-based retailers without a standard online checkout, customers submit an enquiry form and are contacted directly by the retailer, with the Supply Partners Direct referral recorded so the appropriate discount is still applied.

How does my estate agency receive commission payments?

Estate agents receive commission on purchases made through their unique link. Retailers pay commission to Supply Partners Direct under agreed terms, and monthly commission statements are then issued to each agent before payment is made.

How frequently do we receive our commission?

Commission payments are made on a rolling monthly basis.

Customer FAQs

How do I receive a discount on my purchases?

To receive a discount, access the retailer through your estate agent’s Supply Partners link. Once you select a retailer, any available discount will either be applied automatically at checkout or shown before you continue to the supplier’s website.

If I revisit the retailer’s website to make another purchase, will the Supply Partners discount still apply?

Discounts are only applied when you access the retailer through your estate agent’s Supply Partners link. Returning directly to the retailer’s website may not include the discount.

How do I return faulty goods?

All purchases and returns are handled directly with the retailer. Please contact the retailer using their standard returns process.

How do I find out which retailers are participating?

Visit your estate agent’s Supply Partners page to view participating retailers organised by category, such as flooring, kitchens, building materials, and garden equipment. New retailers are added regularly.

Can you guarantee that I will be paying the lowest price for my purchases?

While the lowest price cannot be guaranteed, participating retailers provide genuine discounts on selected products and services through Supply Partners.

Retailer FAQs

What is Supply Partners Direct?

Supply Partners Direct connects your business with customers through trusted estate agent referral links, helping generate additional enquiries and sales from property-moving audiences.

What type of customers can we expect?

Customers are typically homebuyers, sellers, landlords, and tenants who are actively planning home improvements or property-related purchases.

Is there any upfront cost to join?

There is normally no upfront cost. Retailers agree a commission structure that applies only to successful tracked purchases or confirmed enquiries.

How does commission work?

Commission structures are agreed individually with each retailer based on the type of products or services offered. Commission is only payable on successful tracked purchases or confirmed enquiries.

How quickly can our business be listed?

Once commercial terms are agreed, your business can be onboarded and made available to participating estate agents and their customers.

What sectors does Supply Partners Direct work with?

Retailers and service providers involved in home improvement, property services, interiors, maintenance, utilities, and related sectors are all suitable for inclusion.

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